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Fire & Water - Cleanup & Restoration

Archived Blog Posts

Manchester local high school basketball court flooded

5/28/2019 (Permalink)

Water Damage Manchester local high school basketball court flooded Basketball court hardwood floor saturated

This water damaged basketball court in Manchester, NH was the result of a  water tank leaking. The water got most of the hardwood floor affected. Maintainece people called SERVPRO of Manchester-East right after the water pipe fixed. SERVPRO of Manchester-East professional water remediation team reacted to the customer with fast response and took care of everything. 

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Commercial property water damage

5/28/2019 (Permalink)

Commercial Commercial property water damage Commercial property water damage

This flooded office in Raymond, NH was the result of a broken base heating board pipe. Water went all over the second floor down to the first floor. First-floor ceiling was all wet and started falling apart. Carpet on the first floor was all saturated. The owner of the property couldn't believe how fast SERVPRO of Manchester-East finished the job “Like it never even happened.”

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733.

Storm damage mitigation tips

5/15/2019 (Permalink)

Storm Damage Storm damage mitigation tips Mitigation Tips: (Perform only when structure has been cleared as safe.)

Mitigation Tips: (Perform only when structure has been cleared as safe.)

  • Take the greatest caution while entering your home, and wear sturdy shoes and protective clothing when dealing with flooded areas. Wear protective clothing at all times.

  • Take photos or video to record conditions of collections and structure. Make sure images clearly record damage.

  • Remove as much excess water as possible by mopping and blotting.

  • Wipe excess water from wood furniture after removing lamps and tabletop items.

  • Remove and prop up wet upholstery cushions for even drying.

  • Place aluminum foil or wood blocks between furniture legs and wet carpeting.

  • Remove any paintings, art objects, documents and other sensitive materials to a safe, dry place.

  • Place fans at 45-degree angles to walls and move large furniture away from walls to create the best air circulation.

  • Appoint a media liaison to report conditions and need for help/volunteers. You may have to limit access to collections.

  • Do not enter rooms with standing water where electrical shock hazards may exist.
    Do not attempt to operate any electrical equipment while standing in wet or damp locations.

  • Do not leave books, newspapers, magazines or other colored items on wet carpets or floors to cause staining.

  • Do not leave Oriental rugs or other colored rugs on wet wall-to-wall carpets to cause staining.

  • Do not use TVs or other appliances while standing on wet carpets or floors, especially not on wet concrete floors.

  • Do not turn on ceiling fixtures if ceiling is wet or enter rooms where ceilings are sagging from retained water.

  • Do not turn on heat unless required for human comfort.

  • Do not move objects or collections without documenting their condition.

  • Throw away all foods – even canned goods – that have come into contact with flood waters.

  • If your home has a crawlspace, be aware excess moisture in this area can often foster mold growth.

FLOOD TIPS AND ACTION STEPS

5/14/2019 (Permalink)

Storm Damage FLOOD TIPS AND ACTION STEPS FLOOD TIPS AND ACTION STEPS

AFTER A FLOOD

SAFETY FIRST (For businesses and home owners)

  • Account that all employees or family members are safe by establishing evacuation plans in advance, identifying areas outside the building that are designated meeting places. Assign select individuals to keep a list of their assigned team’s names and contact numbers in order to account for their whereabouts.
  • If water enters the building and evacuation becomes impossible, move to an upper floor, and wait for rescuers.
  • While evacuating, avoid attempting to drive through floods or rising water, nearly half of all flash flood fatalities are auto-related.
  • Do not touch electrical equipment if you are wet or standing in water.
  • Do not walk through moving water. Even six inches of moving water can make you fall.
  • Use no open flames (there may be gas escaping from ruptured mains).
  • Avoid floodwaters. Water may be contaminated by oil, gasoline or raw sewage. Water may also be electrically charged. If the water has entered the structure through the flooding of a creek, stream or river, or if it has filtered through insulation during its intrusion, it is considered to be black water and could be hazardous to your health. Avoid contact with contaminated items as much as possible.
  • Stay out of any building if it is surrounded by floodwaters.
  • Listen for news reports to learn if the community’s water supply is safe to drink.
  • Return only when authorities indicate it is safe.

Local Manchester business building toilet overflowed

5/13/2019 (Permalink)

Commercial Local Manchester business building toilet overflowed Commercial sewage damage

This sewage damage happened in one of the Manchester local business building.Toilet overflowed, sewage water went all over the bathroom floor. Also, got bathroom wall affected along with very strong sewage smell. Customer called SERVPRO of Manchester-East during business hour. SERVPRO crew only took very short amount of time to get on the job site. And started treating the floor, sanitizing the affected area. The after photo was taken only 2 days after the incident. Our customer was expecting a much longer process and customer was thrilled with the results.

SERVPRO of Manchester-East  is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East  at (603)-669-7733

Why do you need SERVPRO of Manchester -East

5/9/2019 (Permalink)

Why SERVPRO Why do you need SERVPRO of Manchester -East SERVPRO best green antibacterial product in the Market

SERVPRO of Manchester-East Knows application of Professional Products

Microbes always exist within our indoor environments. As part of the ecological system, microbes are necessary for life and cannot be completely eliminated from indoor environments by the application of chemical agents. Restoration vendors should not assume they are eliminating microbes from a structure by applying biocide or antimicrobial products.

Human health may be threatened when microbes amplify and grow in indoor environments. When water is present in an environment due to a water damage incident, microbes will grow given enough time and the proper conditions. If a Category 1 sanitary water situation is unmitigated for two to three days, microbes will likely amplify, increasing contamination of the structure and turning the Category 1 situation into a Category 2 or 3 situation. Building owners, occupants, and insurers should act quickly to prevent microbial contamination from becoming worse with passing time.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO of Manchester-East  has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

Steps in Controlling Microbial Growth

5/9/2019 (Permalink)

Why SERVPRO Steps in Controlling Microbial Growth Microbial Growth based on moisture and temperature

The application of chemical agents should not be the restoration vendor’s primary method of controlling microbial growth. Since the presence of water promotes and sustains microbial growth, the primary steps in mitigation or remediation are (1) removing moisture by drying the environment and reducing humidity levels and (2) removing contaminated materials. Water damage restoration professionals should focus on fast drying of the structure (to reduce moisture levels) and not consider the application of chemical agents by themselves to be effective remediation of microbial contamination.

The American Conference of Governmental Industrial Hygienists (ACGIH) points out that restorers are not effective if their only step is applying chemical agents (biocides) and they do not perform the more important steps of rapid drying and removal of contaminated materials:

“Effective remediation of water damaged or microbially contaminated buildings involves (a) the use of appropriate techniques to promote rapid drying, and (b) complete removal of contaminated materials rather than the application of biocides without these steps” (ACGIH Bioaerosals: Assessment and Control – publication #3180).

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733

Local restaurant toilet overflowed

5/8/2019 (Permalink)

Commercial Local restaurant toilet overflowed  Manchester local restaurant's sewage damage in the bathroom.

You absolutely don't want go into a restaurant that has sewage damage, or overflowed toilet. This picture shows one of the local restaurant had overflowed toilet, the sewage water went all over the bathroom floor, also got walls wet. As soon as the owner got the sewer pipe fixed, owner of this restaurant called SERVPRO of Manchester-East. SERVPRO crew took a very quick action. Finished the whole mitigation process only in two days.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East  at (603)-669-7733

Pipe Failure Floods 5 Floors Of Manchester VA Hospital

5/7/2019 (Permalink)

Commercial Pipe Failure Floods 5 Floors Of Manchester VA Hospital SERVPRO unload portable high speed fans at the Veterans Affairs Medical Center after a pipe burst on the upper floors of the facility

A water pipe failure on top floor caused 5 floors affected. SERVPRO crew showed up for an emergency services within very short amount of time.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO of Manchester-East could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

SERVPRO of Manchester-East is 24-hour emergency response and restoration service providers. SERVPRO of Manchester-East  has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester-East at (603)-669-7733

SERVPRO crew saved a turtle

5/6/2019 (Permalink)

Why SERVPRO SERVPRO crew saved a turtle SERVPRO of Manchester-East will not only save water/fire damaged properties but also animals too :)

SERVPRO of Manchester-East will not only save your water/fire damaged properties but also animals too.

SERVPRO of Manchester-East has served the greater Manchester area and has been the local provider for FIRE, WATER, and MOLD cleanup and restoration for over 45 years.  We have worked with countless happy customers who have kept calling us back for any of their mitigation and cleaning needs. We work together with insurance companies to make sure any of our customers claims go as smooth as possible.  We offer 24/7 emergency services and we truly are 'Faster To Any Size Disaster.'  Residents and commercial property owners alike can trust our IICRC certified technicians and experienced front office staff to help make any of your disasters "Like it never even happened." 

Call SERVPRO of Manchester-East at (603)-669-7733

Water heater pipe burst in the church

5/3/2019 (Permalink)

Commercial Water heater pipe burst in the church A water heater pipe burst causing this Church in Manchester to flood.

A water heater pipe burst causing this Church in Manchester to flood. SERVPRO of Manchester-East was called in for an emergency water damage restoration. SERVPRO of Manchester-East crews only took less than an hour to show up on the job site and set up the needed equipment to control the environment and prevent the further damages.

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO Franchises could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

Call SERVPRO of Manchester-East at (603)-669-7733

How SERVPRO’s Storm Response Program Was Born

5/3/2019 (Permalink)

Storm Damage How SERVPRO’s Storm Response Program Was Born Commercial large loss

-By BEN WILLIAMS disaster recovery manager

The roots of the SERVPRO® Storm Response program date back to 1993 and make up a significant part of the SERVPRO® Story.

In 1992, SERVPRO® made a decision to begin taking the steps necessary to compete in the commercial market and catastrophic response (CAT). That same year, there was a large fire loss in Nashville. Several Owners agreed with corporate leadership and responded to clean the building; this was the first step on the road to commercial and CAT response. The following year, in 1993, there was a significant flooding event in the Mid-West. Corporate responded by sending several willing Franchise Owners to complete work in Des Moines, Kansas City, and ultimately ending in St. Louis. The nearly 40 Franchise Owners involved completed multiple projects, including the Spirit of St. Louis Airport.

The next two years saw several significant storm events. Tropical Storm Alberto dropped 24” of rain north of Albany, Georgia, causing the Flint River to flood; Storm Teams signed the Dougherty County School System billing out $1.3 million, among many other jobs. Hurricanes Opal and Erin struck and SERVPRO® Storm crews responded throughout the Gulf Coast region. This was the beginning of SERVPRO® Storm Response on a larger scale using centrally administered Franchises and crews. Many of the precedents set during these event are still part of the Storm Response Program today.

Storm remained an initiative led by the Storm Teams who are all Franchise Owners, using the processes learned on these early events. From 2002 to 2008, SERVPRO® Storm Teams responded to Iowa flooding and eight tropical storms and hurricanes, including Hurricane Katrina. A lot of mistakes were made; however, a lot of lessons were learned. Beginning in 2008, under the leadership of the Storm Teams, Commercial Large Loss Division (CLLD), and Executives, Storm Response was formalized into a cooperative program between the Storm Teams and the Corporate office.

From 2009 to 2011, the Storm Teams responded to 15 managed events. This experience continued to foster program improvements as Storm Leaders learned from successes and mistakes. At the end of 2011, SERVPRO® experienced the first of two “All-Call” events under the current Storm Response Program. The first was Hurricane Irene/Tropical Storm Lee, followed by SuperStorm Sandy in 2012. These two events significantly affected how Storm Response is managed, providing more valuable lessons. During this time, SERVPRO® also developed Storm Manager® to automate the process for dispatching and tracking leads. Since 2012, the introduction and integration of updated software tools for Storm and the introduction of DryBook™ for production have significantly improved the ability for SERVPRO® Storm Response to manage any event—whether it is a micro event or the next major hurricane.

Storm Response is an integral part of the SERVPRO® Story and differentiates our ability to execute from all other competitors in the industry. We will continue to make incremental improvements to support the SERVPRO® Brand.

Do you know there are three different categories of water sources for water damage?

5/2/2019 (Permalink)

Category 1—Clean Water A building damaged by clean water or treated water is the least contaminated type of water damage. By definition, clean water is “clean” because it likely poses no substantial risk to human health. The source of clean water normally does not contain microbes in concentration or kind that would pose substantial health threats. For clean water to remain in the “clean” category, it must not come into contact with structure or materials that would result in harmful microbial contamination. Given enough time, clean water damages can produce reservoirs of microbes. The longer clean water is present in a structure, the more likely conditions will develop where microbes (such as bacteria and fungi) grow rapidly and attack human health. High humidity increases the concentrations of bacteria and fungi in the air. Warm temperatures allow microbe colonies to expand.

Category 2—Gray Water Gray water contains a significant level of contamination that could potentially threaten human health or cause discomfort. Clean water damages can develop higher levels of contamination and become gray water damages if not removed promptly. Over time, water becomes more contaminated with biological contamination, and the danger to human health increases. Spores from fungi and bacteria can be inhaled, causing allergies or disease. Water is also classified as gray water when contaminated with chemicals or other types of matter.

Category 3—Black Water Black water is the most contaminated type of water damage and, therefore, the most threatening to human health. Contaminants include not only human waste products, but also dangerous chemicals. Black water situations always contain pathogens, which are disease-causing agents, such as bacteria, fungi, viruses, and even parasites. Being exposed to microbes from black water can result in infectious diseases, allergies, and toxic poisoning. Viruses can grow and multiply only in living cells. Sewage contains hundreds of viruses that can be transmitted to humans by hands contacting the mouth, by inhaling airborne viruses, and by ingesting contaminated foods and liquids. Once infected, humans can suffer diarrhea, infections of the respiratory tract, eyes, stomach or intestines. Sewage contains the hepatitus A virus that causes inflammation of the liver. Parasites are organisms living on or in another organism. Sewage may contain parasites such as the tapeworm that lives in human intestines. The helminth worm, one of various parasites in sewage, can cause intestinal disease in humans. Bacteria found in sewage are extremely virulent and able to overcome our bodies’ defenses. Such bacteria as Salmonella and E. coli release poisonous toxins as their cells die and cause health problems like diarrhea and food poisoning. Unprotected restoration professionals and building residents are at risk since bacteria are dispersed into the air when sewage-contaminated materials, particularly carpet, are extracted. 

What will SERVPRO do when customer gives SERVPRO an emergency calls?

5/2/2019 (Permalink)

The longer water dwells in a structure, being absorbed by materials, the more damage it causes. Fast WATER DAMAGE RESTORATION MANUAL 7–4 response to water damages by SERVPRO Franchises could save insurance companies and customers thousands of dollars on a claim, since timely mitigation reduces replacement costs. A quick response to a water damage is the most important course of action.

SERVPRO Franchises are 24-hour emergency response and restoration service providers. SERVPRO has educated the insurance industry regarding the effect of prompt service, and Franchises provide a nationwide commitment to “1-4-8” response times. Contact the customer within one hour of notification. Begin work within four hours. Provide a preliminary scope and ScanER® update to the insurance adjuster within eight business hours.

Call SERVPRO of Manchester East  anytime at (603)-669-7733

Health Effects of Mold

5/2/2019 (Permalink)

Many different kinds of molds are present in buildings, and not all molds are as potentially
harmful as others. Molds affect different humans in different ways, so we all must be aware that
human health is at risk whenever molds grow excessively and multiply in a structure.


Chemical Compounds
Molds produce two types of chemical compounds to which occupants of water-damaged
buildings may be exposed:
• Mycotoxins are known to cause health problems in humans.
• Microbial Volatile Organic Compounds (mVOCs) result in unpleasant smells in our
homes.
Mycotoxins are poisonous substances. (“Myco” means fungus, so think of mycotoxins as “fungi
toxins.”) They are designed for chemical warfare against other organisms, even against other
types of molds. Living molds may produce mycotoxins to discourage other molds or bacteria
from growing in the same territory. Unfortunately, humans who inhale, ingest, or touch
mycotoxins may have a toxic reaction. Not all molds produce mycotoxins; furthermore, molds
that can produce mycotoxins do not produce them in all situations.
Microbial Volatile Organic Compounds are called mVOCs. mVOCs are produced by chemical
changes that take place during the mold life process. They are waste products given off by
actively growing molds. Some mVOCs produce musty and moldy odors. Research has not
proven that exposure to mVOCs causes health effects, but the odors from mVOCs may indicate a
level of mold contamination requiring remediation.
Research is ongoing as to how chemical compounds from mold relate to health effects in
humans. The Environmental Protection Agency (EPA) has stated that more studies are needed to
understand the relation between mycotoxins and health. Also according to EPA, research in mVOCs is still in an early phase.2 Perhaps one of the most extensive studies on mold’s health
effects is the report by the Institute of Medicine.

House Cleaning - Carpet Cleaning - Smoke Cleaning - SERVPRO of Manchester-East

5/1/2019 (Permalink)

HOUSE CLEANING

Looking for a full house cleaning, including carpet cleaning? SERVPRO of Manchester-East has got you covered! We are well known for our ability to go above and beyond your normal house keeping services. Between our very experienced production techs and top of the line equipment, we will clean every inch of your house from walls to carpet and floors! 

SMOKE SMELL IN HOUSE?

If anyone in your house smokes cigarettes or cigars it is understandable that those smells can eventually get trapped in a room or your house. Nicotine can stick onto walls and the ceiling which is what will cause unwanted odors to stick around for you and your guests to smell. We can help in not only getting rid of the odors, but we will go above and beyond and use the necessary formulas to clean out the nicotine stuck on your walls and ceiling. I can say from personal experience that after cleaning a smoker's house it makes the worlds difference. SERVPRO of Manchester-East does not leave anywhere untouched and will make sure that you are satisfied with the job!

How do we restore fire-damaged structure?

5/1/2019 (Permalink)

What Is Structure?

Structure is considered any part of a structure that is permanent. Items are called structure if they are permanently attached to a building. For example, the framework of a building including walls, ceilings, floors, attached floor coverings, doors, and windows are structure. Other items might be called structural components, such as cabinets, light fixtures, the heating and cooling system (HVAC), and bath fixtures. An easy way to distinguish structure from contents is to imagine turning the building upside down and shaking it; what falls out is contents and what remains is structure.

Methods of Structural Cleaning

Before cleaning structure, the restorer tests to determine the appropriate cleaning method. Appropriate means a method that will effectively remove the residues from the surface or material without damaging the surface or material itself. One goal of testing is to categorize materials as washable or non-washable: ? Washable: Materials that can be wet cleaned. Applying a waterbased cleaning product to the material will not damage the material. ? Non-washable: Materials that cannot be wet cleaned. Applying a water-based cleaning product to the material could result in additional damage, so the material must be cleaned by a dry cleaning method. The type of residues on a material may also determine the cleaning method. Oil- or grease-based residues will require a dry solvent cleaning agent, even though the material being cleaned would not be damaged by water-based products

What Is Fire Restoration Cleaning?

5/1/2019 (Permalink)

The fire damage restorer, the carpet cleaner, and the building maintenance janitor all perform cleaning. The restorer’s cleaning task, however, is slightly different from the task of the other two cleaning professionals. The restorer faces a unique situation—a building damaged by fire and smoke. The task is to remove the damage and return the building to the way it was before the fire. The industry describes this task as restoring the building to preloss condition. Cleaning to preloss condition means removing the effects of the fire damage. The restorer will remove smoke residues from interior and exterior surfaces of the building. The residues will often give off smoke odors, so the restorer must also deodorize to rid the building of the malodors. The fire possibly damaged some parts of the structure so badly they cannot be returned to preloss condition, so the restorer will dispose of structural items that are blistered by heat or charred by flame. Fire restoration cleaning is a unique form of cleaning in which the goal is returning items to a preloss condition. The restorer determines what items can be restored and what items must be replaced. The restorer identifies what items do not need any restoration and estimates the odds of restoring items that are questionable. The restorer will identify for the customer and insurance company any conditions that likely existed before the fire occurred, since fire restoration cleaning does not mean cleaning structure to a better condition than it was before the fire. Preexisting damages or conditions do not need to be addressed as part of fire restoration, but should be recognized and documented.

What does SERVPRO do after fire damage?

5/1/2019 (Permalink)

Mitigation Services—The goal of mitigation is to secure the structure and prevent further damage. Mitigation could include boarding up openings to secure the structure, winterizing the plumbing to prevent frozen pipes, and establishing a temporary source of electricity to the structure. Structures that are wet due to fire-fighting procedures will need emergency drying to prevent secondary water damage.

Structural Cleaning Services—Cleaning of a fire-damaged structure focuses on removing smoke residues from a building’s structural components and deodorizing odors given off by residues. The restorer and adjuster consult and advise the property owner on which structural components can be cleaned and which cannot be cleaned. Repair or replacement is needed for components that do not respond to cleaning.

Contents Cleaning Services—Personal property within a residence, office, or other building must be cleaned of smoke residues. In some fire situations, the contents can be cleaned on the jobsite. Other situations require contents to be packed and moved to a separate location for cleaning and storage. Pack-outs could occur because a building is not secure or is too damaged for on-site cleaning.

Specialty Restoration Services—Restorers of contents often subcontract specialty cleaning of certain contents: electronics cleaning, dry cleaning of clothing, furniture refinishing, and cleaning of expensive artwork.

Reconstruction Services—In some fire situations, structural components may be damaged to the point they cannot be restored to preloss condition. The work of reconstructing and repairing fire-damaged structural components may require different skills than those of standard home remodeling. Fire damage restorers typically perform cleaning services while licensed general contractors provide reconstruction services.

Call SERVPRO of Manchester-East at (603)-669-7733

Do’s and Don’ts when you have fire damages in your property!

5/1/2019 (Permalink)

  •  Don’t attempt to wash any walls.
  •  Don’t attempt to clean carpet or upholstered furniture without first consulting a professional restoration service.
  •  Do place dry, colorfast towels or old linens on carpet and upholstered furniture to limit the potential for further damage.
  •  Do limit the movement in the house to prevent soot particles from being embedded into upholstery and carpets.
  •  Do keep hands clean. Soot on hands can impregnate upholstery, walls, and woodwork, causing more damage.
  •  If electricity is off, do empty the freezer and refrigerator completely and prop doors open. This prevents the food from leaving odors in the appliance.
  •  Do clean and protect chrome on kitchen and bathroom faucets, trim, and appliances with a light coating of lubricant.
  •  Don’t operate any electrical appliances or equipment until they have been cleaned and checked. Smoke residues can be conductive.
  •  Don’t send clothing with smoke residues to dry cleaners not experienced in cleaning fire-damaged garments. Inexperienced efforts may result in setting residues or odors.
  •  Do wash plants on both sides of leaves with water.
  •  If the HVAC system was operating during the fire, do change the furnace filter and tape folded pieces of cheesecloth over air registers

How do we dry water damaged books and documents?

5/1/2019 (Permalink)

Water Damage How do we dry water damaged books and documents? SERVPRO Manchester-East can dry your important books and documents!

The focus in document and book drying is to stop further damage and dry items to the best possible condition. Five methods are used for document drying:

• air drying,

• dehumidification,

• freezer drying,

• vacuum freeze drying,

• vacuum thermal drying.

Selecting the appropriate method for document drying involves various considerations: type of water involved (clean, gray, black), extent of damage, time of exposure to moisture, funds available for recovery, and resources (personnel and equipment). Convey to the customer the expense involved in each drying option since document drying can be a costly service. Extended drying times are required for document restoration, often delaying return of the materials. The first step in drying is to store the wet documents and books in a freezer facility. Freezing documents as soon as possible, preferably within 24 hours of the loss, stops damage from continuing to get worse and allows time for you to determine what drying procedure will be effective. When the inventory and pack-out phase begins, the customer should be onsite to prioritize the material, identifying what is most important to dry. Make an inventory of documents being removed from a facility because lost articles can damage customer relationships. Maintain a log of the location of stored items, since someone inevitably will need to retrieve a document. The inventory log will help locate specific items quickly.

Residential and commercial duct cleaning

4/11/2019 (Permalink)

Ventilation systems are often the biggest culprit in poor indoor air quality. It is important to inspect the duct-work of your home and or business.

If your HVAC has been operating for some time without attention, it could be circulating odors, dust and other contaminates.

SERVPRO of Manchester-East routinely inspects the heating, ventilation and air conditioning unit (HVAC).  Keeping them clean can extend the life of the equipment. This can in turn save you money and give you cleaner air to breathe.

However, duct cleaning is not always necessary. SERVPRO of Manchester-East will make recommendations about the best way to address any indoor air quality concerns. This can save you money and provide peace of mind on the health of your system.

The benefits of servicing your HVAC unit include:

  • Helps to restore peak energy efficiency.
  • May help to eliminate offensive odors.
  • Helps reduce the potential for mold growth.

For more information on duct cleaning contact your SERVPRO of Manchester-East today at 603-669-7733. Professionals are just a phone call away!

 

When disaster strikes, SERVPRO of Manchester-East has got you covered

4/11/2019 (Permalink)

24/7 Emergency Water Damage Service in Manchester, New Hampshire

Flooding and water emergencies don't always happen during normal business hours which is why SERVPRO of Manchester-East is available 24/7 to help you in your time of need. We are there for you any day of the week- including ALL holidays! 

Get help sooner than later: 603-669-7733

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Manchester-East arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs. 

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Manchester-East

SERVPRO of Manchester-East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Worried about freezing pipes? Try these tips from SERVPRO Manchester-East

4/11/2019 (Permalink)

You are not alone when it comes to the fight against freezing pipes and it is not always avoidable. As water begins to freeze it also expands and ultimately causes pipes to burst, leaving you with a flooded room. However, there may be some steps you can take in order to try to prevent this from happening to you!

It is important to understand that pipes freeze in the areas of your house that are most vulnerable to the cold where there is little to no insulation, such as the basement, attic and or garage (that's not to say it can't happen anywhere). 

Here is a list of tips in trying to avoid pipes from freezing:

  • keep all areas of the house well heated as this is the biggest thing you can do to avoid pipes from bursting
  • if heating is not an option in places such as your garage, basement, attic, etc. then it is highly recommended to add insulation to these areas to keep the room temperature higher
  • check where water supply lines are in your house such as in the kitchen under the skin and in the bathrooms and make sure these areas are well insulated and kept above freezing temperatures
  • there are certain products you can have installed such as pipe sleeves or heat tape to help in trying to prevent from pipes freezing
  • if money is tight and you can't afford to insulate, newspaper can act as a decent insulator to help keep temperatures up in areas where pipes are exposed to the cold for long periods of time
  • consider relocating exposed pipes to more insulated areas
  • keep your garage doors shut in order to ensure it stays as warm as possible
  • in freezing weather you can let the water drip very slightly from the faucet, which can help prevent pipes from freezing temperature should never be left below 55 degrees Fahrenheit (although higher the better)

Help in Manchester, NH :

Should disaster strike and you find yourself in a flooded mess, SERVPRO of Manchester-East is here to help! We are serving Manchester, NH and surrounding areas of southern New Hampshire as well as Vermont and Massachusetts. Give us a call at 603-669-7733 and help will be on its way! We are open to calls 24/7 and are here to serve you in your time of need. With trained technicians and professional equipment, no one does it better than us!

If you see mold, DON'T PANIC! Follow these simple instructions

4/11/2019 (Permalink)

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.
  • Turn off the HVAC system and fans.
  • Contact SERVPRO of Manchester-East for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.
  • Don’t blow air across any surfaces with visible or suspected mold growth.
  • Don’t attempt to dry the area yourself.
  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Manchester-East specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 603-669-7733

Emergency Services

7/16/2018 (Permalink)

Whenever we get an emergency service call we must attend to that immediately. This sometimes means having to reschedule other jobs that we have going on. Luckily, our customers are understanding and always patient with us while we attend to these emergencies.

Some emergencies do require protection for our technicians, this includes; face mask,  gloves, full body suits, and goggles. We make sure not only that our technicians are safe, but also that when we clean whatever may have been near or even touched the hazardous materials that it is safe for use afterwards or that it is accounted for in the belongings that were not salvageable.

As a homeowner, whenever something occurs remember to call your insurance. Not only may it be covered but they can call SERVPRO of Manchester-East in to handle it; quickly, proficiently, professionally, and carefully. You also can call us directly at 603-669-7733 and we can help you through the process.

Smoke and Soot Information

7/16/2018 (Permalink)

Smoke and soot is very invasive and can penetrate various cavities within your home, causing hidden damage and odor. Our smoke damage expertise and experience allows us to inspect and accurately assess the extent of the damage to develop a comprehensive plan of action.  

Smoke and soot facts:

  • Hot smoke migrates to cooler areas and upper levels of a structure.
  • Smoke flows around plumbing systems, seeping through the holes used by pipes to go from floor to floor.
  • The type of smoke may greatly affect the restoration process.

Different Types of Smoke

There are two different types of smoke–wet and dry. As a result, there are different types of soot residue after a fire. Before restoration begins, SERVPRO of Manchester-East will test the soot to determine which type of smoke damage occurred. The cleaning procedures will then be based on the information identified during pretesting. Here is some additional information:

Wet Smoke – Plastic and Rubber

  • Low heat, smoldering, pungent odor, sticky, smeary. Smoke webs are more difficult to clean.

Dry Smoke – Paper and Wood

  • Fast burning, high temperatures, heat rises therefore smoke rises.

Protein Fire Residue – Produced by evaporation of material rather than from a fire

  • Virtually invisible, discolors paints and varnishes, extreme pungent odor. 

Our Fire Damage Restoration Services

Since each smoke and fire damage situation is a little different, each one requires a unique solution tailored for the specific conditions.  We have the equipment, expertise, and experience to restore your fire and smoke damage.  We will also treat your family with empathy and respect and your property with care.

Have Questions about Fire, Smoke, or Soot Damage?
Call Us Today – 603-669-7733

What About Storms?

7/16/2018 (Permalink)

SERVPRO of Manchester-East specializes in storm and flood damage restoration.  Our crews are highly trained and we use specialized equipment to restore your property to its pre-storm condition.

Faster Response

Since we are locally owned and operated, we are able to respond quicker with the right resources, which is extremely important. A fast response lessens the damage, limits further damage, and reduces the restoration cost.

Resources to Handle Floods and Storms

When storms hit Rockingham county, we can scale our resources to handle a large storm or flooding disaster. We can access equipment and personnel from a network of 1,650 Franchises across the country and elite Disaster Recovery Teams that are strategically located throughout the United States.

Have Storm or Flood Damage? Call Us Today 603-669-7733

Basement Flooded? We Still Got You Covered.

7/16/2018 (Permalink)

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your basement could flood, including: 

  • A blocked or failed sewer lateral pipe
  • Heavy rain causes surface water to pool around your home
  • Storm sewer backup
  • Sanitary sewer backup
  • Foundation drainage failure
  • Water supply-line break or hot-water tank failure
  • And many more

Have Questions about Basement Flooding?

Call Today - 603-669-7733

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Manchester and let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week
  • We’re a Preferred Vendor to many National Insurance Companies
  • We Bill The Insurance Directly – One Less Thing For You To Worry About
  • Our Technicians are Highly-Trained  in Water Restoration Techniques
  • We use s500 IICRC Restoration Standards
  • Advanced Inspection and Extraction Equipment

Basement Flooded? Call Us Today – We’re Ready To Help 603-669-7733

Water Damage Done Easy.

7/16/2018 (Permalink)

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of Manchester-East provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of Manchester-East arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – Manchester 603-669-7733

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of Manchester

SERVPRO of Manchester-East specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Why is everyone talking about mold?

6/27/2018 (Permalink)

Mold Remediation Why is everyone talking about mold? In Manchester NH, mold can spread throughout your business or home in as little as 48 hours.

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.

If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

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